Frequently asked questions

Driver's license

What is the minimum age requirement to rent a car?
The driver should be at least 20 years and shall have held a driver‘s license for at least one year before renting a vehicle.

Is my driver’s license valid in Iceland?
Provided that your license is valid in your country or state, your driver’s license is acceptable. International drivers are not required but are also accepted.

Online booking

Can I rent a car for less than 2 days?
Yes you can, however our booking system requires a minimum of 2 days booked. If you want to return the vehicle earlier, please contact us and we'll arrange a drop off at suitable time.

I don't know my flight number yet, can I still complete the booking?
Yes, just send us the flight number using the contact form when you have received it and we'll add it to the booking. Please include the booking reference.

What is your refund or cancellation policy?
You can cancel the booking up to 48 hours prior to the pick up of rented vehicle and receive full refund. Note that cancellation within 48 hours of pick up is non-refundable.

Pick up / Drop off

What do I need to have when picking up the car?
You will need to provide passport, driver's license and a valid credit card.

Where is your office in Reykjavík located?
The office in Reykjavík is located in the city center at Snorrabraut 29, 105 Reykjavík.

Where is your office in Keflavík located?
The office in Keflavík is located about 8 minutes drive from Keflavík International Airport, on Njarðarbraut 11, 260 Reykjanesbær.

Can I pick the car up at the Keflavik Airport?
We don't have a office at the airport where you can pick up the car. Instead we offer shuttle between the airport and our office which is close to the airport but not within walking distance.

What pick up and drop off options do you offer?
We offer various pick up and drop off locations in the Reykjavik and Keflavik areas including Keflavik International Airport. Pick up and drop off service is available 24/7 at all locations except at the Reykjavik office which is open from 8:00 until 23:00.

How does the Keflavik Airport Shuttle work?
Nordic Car Rental offers 24/7 airport pick up and drop off shuttle service at Keflavik International Airport. One of our employees will be in the arrival hall at the airport 30 minutes after your plane has arrived holding a sign with your name. If you don’t find our employee at the airport, please call +354 771 4200. The renter and additional passengers (if there's enough room for the passengers and the luggage in our 9 seat shuttles) is transferred to our office which is located a few minutes from the airport where the rental agreement is signed and the rental car is delivered.

If you choose the Keflavik Airport Shuttle as the drop off option, you must return the car to our Keflavik office and one of our employees will drive you and your group to Keflavik Airport.

On the road

Is there any mileage or distance limit (miles/km) I can drive my rented car?
No, there is no limit as to how far you wanted to travel using our cars.

Am I allowed to drive in F-Roads?
All our 4x4 jeep are allowed to drive at F-roads while other vehicles are strictly forbidden to drive on F-roads and Kaldidalur (road 550) and Kjölur (road 35).

Do you provide road assistance?
Yes, we provide 24/7 road assistance. Call +354 771 4200 for assistance.

Insurances

What insurances are included?
All insurances (CDW, SCDW, GP, TP, SAAP) are included free with your order.

Payments

What payment methods do you accept?
We accept MasterCard and VISA credit cards.

How much do I pay in advance?
When booking you pay 15% off the total rental price, including any extras and insurances selected. The remaining amount will be paid when the rental car is delivered.

In the last step of the booking process you can select to pay the full amount. You'll get additional 5% discount on the total booking amount.

Is it safe to book in this site?
You can also choose to pay the full amount and get additional 5% discount on the total amount.

Why am I transferred to Valitor to make payments?
Yes it's totally safe to book on nordiccarrental.is. The site uses verified SSL certificate to transfer all information safely, including personal information and credit card details.

All payments are made on a secure payment site operated by Valitor, a leading online and e-commerce payment solutions company. Valitor offers highest level of security and is PCI DSS compliant, validated by the Payment Card Industry (PCI).